FAQ

Frequently Asked Questions

1.   Do I have to change my cell phone to use SAY Long Distance?
2.   Are there any monthly fees or system access fees?
3.   Can I cancel anytime?
4.   Is it safe to use my credit card?
5.   How do I look at my bill and usage information?
6.   Will my cell phone carrier still charge me for usage?
7.   Can I use SAY Long Distance from other cities?
8.   Can I have more than one phone on my SAY Long Distance account?
9.   Do I need a PIN or card number?
10.  Do I need to pre-pay to use the SAY Long Distance service?
11.  Does SAY Long Distance require any software downloads?
12.  Can I use SAY Long Distance from my home phone?
13.  When I dial the SAY Long Distance Access Number, I get a message that says that my phone has not been activated.
14.  If I am calling from outside my home city, will I still have to pay a roaming charge?
15.  If there is no Access Number from my area, how can I use your service?

 1.   Do I have to change my cell phone to use SAY Long Distance?
No, SAY Long Distance works with your existing cell phone and any cell phone carrier

2.   Are there any monthly fees or system access fees?
There are no hidden fees or charges with SAY Long Distance.
With the Global - Pay As You Go Plan, there is no monthly fee at all. You will only be charged for the minutes that you use. If you do not use any minutes during a monthly period, you will not be charged anything during that period.
If you choose one of the unlimited plans, you will be charged the unlimited plan charge, of either $9.95 for the Unlimited Canada & USA Plan or $19.95 for the Unlimited Select International Plan, at the beginning of the monthly period. With these plans, calling to any destinations outside of the unlimited destinations will be charged at our Global plan per minute rates at the end of the monthly period.

3.   Can I cancel anytime?
Yes you can cancel your service anytime by contacting our customer support line at 1-866-355-0187. We will bill you one last time for the final outstanding amount on your account.

4. Is it safe to use my credit card?
SAY Long Distance takes the upmost precautions to ensure the security and privacy of all of your information.
SAY Long Distance uses SSL technology, from an industry leader Thawte , to ensure a secure link between your Internet browser and our system. This is the same technology used to ensure a secure link for online banking or at brand name ecommerce sites. To confirm that you have a secure connection , in Internet Explorer, look for a closed padlock symbol either next to the address bar at the top of the browser in Internet Explorer 7 or in the Status Bar at the bottom of the browser in earlier versions of Internet Explorer.

5.   How do I look at my bill and usage information?
Unlike calling card or other pre-paid services, SAY Long Distance will email you a detailed bill every month with a breakdown of every call made during the monthly period.

6.   Will my cell phone carrier still charge me for usage?
Yes, you will still be responsible for local calling minutes when using the SAY Long Distance service. By using the SAY Long Distance service, you avoid the additional long distance charges from you cell phone company.

7.   Can I use SAY Long Distance from other cities?
SAY Long Distance has Access Numbers in a growing list of communities. Refer to our Access Numbers page for the latest list of serving areas.

8.   Can I have more than one phone on my SAY Long Distance account?
Yes, you can register up to 10 phones on one SAY Long Distance customer account. Each registered phone must have it's own dedicated plan.

9.   Do I need a PIN or card number?
No, SAY Long Distance is much simpler than calling cards and does not need PIN or other calling card type numbers.

10.   Do I need to pre-pay to use the SAY Long Distance service?
No pre-paying is not necessary. We will bill your usage at the end of every month.

11.   Does SAY Long Distance require any software downloads?
No SAY Long Distance does not require any software downloads. It works with your phone as it is today.

12.   Can I use SAY Long Distance from my home phone?
Yes, though SAY Long Distance is designed for cell phones, it can also be used from a home phone by registering the home phone number on your account.

13.   When I dial the SAY Long Distance Access Number, I get a message that says that my phone has not been activated
Log in to your account to confirm that your correct phone number is registered. As well, SAY Long Distance needs to see your caller ID to recognize your phone. Please ensure that your caller id is not blocked or set to private. If it is, please dial *82 in advance of dialing the SAY Long Distance Access Number. If these suggestions do not resolve your issue, please contact our Customer Support.

14.   If I am calling from outside my home city, will I still have to pay a roaming charge?
This depends entirely on your cell phone carrier and its rules around roaming charges. SAY Long Distance enables you to save considerable costs on the long distance component of a call but does not impact the roaming component.

15.   If there is no Access Number from my area, how can I use your service?
Most carrier services offer a package in which customers can call up to 5 favorite numbers free 24/7. Add the closest access number to your area as one of these favorites to avoid these costs.

If you were not able to find an answer to your question in the FAQ list, please contact us directly. We want to ensure that you have a comprehensive understanding of our service.